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Federal Level Resources

Following the three legislative packages passed by Congress and signed into law by President Trump, an abundance of federal government resources have been made available to provide assistance to individuals and small businesses struggling through the COVID-19 pandemic. Below is a list of resources divided out by the appropriate federal agency:

Small Business Administration (SBA):

The SBA Economic Injury Disaster Loans are available to small businesses. Applicants may apply online, receive additional disaster assistance information, and download applications at https://disasterloan.sba.gov/ela. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disastercustomerservice@sba.gov for more information on SBA disaster assistance. The number for the Kansas City SBA Regional Office is 816-426-4900.

Food and Drug Administration (FDA)

The FDA's hotline 888-INFO-FDA (888-463-6332) is available 24 hours a day for labs to call regarding difficulties obtaining supplies for collecting patient samples for COVID-19 testing, including swabs, media needed for transport, and conservation of the samples. We also encourage labs to reach out at CDRH-EUA-Templates@fda.hhs.gov with any questions related to diagnostic development. You may also be interested in our COVID-19 Frequently Asked Questions page, which contains information on vaccines, diagnostic tests, drugs, medical devices, food and other products FDA regulates. FDA is interested in hearing from manufacturers who may be able to help mitigate potential shortages of the above product codes by increasing U.S. availability of such devices. These manufacturers may email FDA at deviceshortages@fda.hhs.gov, which is closely monitored and has proven to be a valuable resource thus far in helping FDA mitigate potential supply chain disruption.

  • FDA - FDA provides guidance on production of alcohol-based hand sanitizer to help boost supply, protect public health (Click here)
  • FDA - FDA allows expanded use of devices to monitor patients’ vital signs remotely (Click here)

Department of State

The State Department's phone (1-888-407-4747) is available from 8 AM to 8 PM Eastern Standard and is toll-free in the United States and Canada.  From other countries, citizens may call 1-202-501-4444.  Citizens may also reach out directly to U.S. Embassies and consulates overseas.  Links to Embassy links with country specific COVID-19 information is available here and health alerts can be found by searching specific countries here. Travelers who register through the Smart Traveler Enrollment Program at Step.State.gov will receive urgent country-specific updates via e-mail.

Department of Education

The DOE Federal Student Aid customer care line remains open at 800-4-FED-AID (800-433-3243). Additionally, questions on which the Department can be helpful should be directed to COVID-19@ed.gov.

  • Education - Helping Students Adversely Affected by School Closures, Secretary DeVos Announces Broad Flexibilities for States to Cancel Testing During National Emergency (Click here)
  • Education - Delivering on President Trump's Promise, Secretary DeVos Suspends Federal Student Loan Payments, Waives Interest During National Emergency (Click here)

Centers for Disease Control and Prevention

The CDC can be reached at 800-CDC-INFO (800-232-4636). This is a hotline for the public with questions about anything related to the CDC, so feel free to share this number with constituents. Information is also available on the CDC INFO website.

  • Resources from the CDC:

  • Caring for someone at home (Click here)
  • Older Adults (Click here)
  • FAQs about Hand Hygiene for Healthcare Personnel (Click here)
  • Communication Resources for Travelers (Click here)
  • If You Are at Higher Risk (Click here)
  • Coronavirus and Travel in the United States (Click here)
  • Interim Guidelines for Collecting, Handling, and Testing Clinical Specimens from Persons for Coronavirus Disease 2019 (Click here)
  • Strategies for Optimizing Supply of N95 Respirators (Click here)
  • Strategies for Optimizing the Supply of PPE (Click here)
  • Schools, Workplaces & Community Locations (Click here)
  • People with Asthma and COVID-19 (Click here)
  • COVID-19: What people with HIV should know (Click here)
  • Strategies for Optimizing the Supply of Facemasks (Click here)
  • Strategies for Opt (Cimizing the Supply of Eye Protection (Click here)
  • Strategies for Optimizing the Supply of Isolation Gowns (Click here)
  • Environmental Cleaning and Disinfection Recommendations (Click here)
  • Interim Guidance for Businesses and Employers (Click here)
  • Get Your Community- and Faith-Based Organizations Ready for Coronavirus Disease 2019 (Click here)
  • Clean & Disinfect (Click here)
  • Preventing the Spread of Coronavirus Disease 2019 in Homes and Residential Communities (Click here)
  • Interim Guidance for Administrators of US K-12 Schools and Childcare Programs (Click here)

Department of Defense

DOD offers resources for constituents to take action and stay informed about COVID-19. You can sign up for email updates and check this page regularly for the latest information.  The COVID-19 pandemic and our national response continues to evolve by the minute. If you have any questions, please visit https://www.tricare.mil/coronavirus.

  • DOD - Chief of the National Guard Bureau Air Force Gen. Joseph L. Lengyel Press Briefing on COVID-19 Response (Click here)
  • DOD - Defense Health Officials Detail COVID-19 Aid Effort (Click here)

Department of Health and Human Services

  • DHS - US-Canada Joint Initiative: Temporary Restriction of Travelers Crossing the US-Canada Land Border for Non-Essential Purposes (Click here)
  • DHS - Joint Statement on US-Mexico Joint Initiative to Combat the COVID-19 Pandemic (Click here)

Department of Treasury:

  • Treasury - Treasury and IRS Issue Guidance on Deferring Tax Payments Due to COVID-19 Outbreak (Click here)

Department of Agriculture:

  • USDA - USDA Secretary Sonny Perdue Salutes the Heroes in the US Food Supply Chain (Click here)
  • USDA - USDA Rural Development Now in Enterprise-Wide Remote Operational Status (Click here)

Environmental Protection Agency:

  • EPA - Administrator Wheeler Meets with Disinfectant Manufacturers Highlighting Agency Work to Fight Coronavirus (Click here)

Housing and Urban Development:

  • HUD - In Case You Missed It | Secretary Carson Applauds Governor for Taking Action to Protect Homeless (Click here)

Department of Transportation:

  • DOT - PHMSA Guidance to State Partners Regarding COVID-19 (Click here)

Department of Veterans Affairs:

  • VA - VA national cemeteries to adjust operations in response to COVID-19 (Click here)
  • U.S. Army has established a COVID-19 Information Hotline at 1-800-984-8523.
  • Occupational Safety and Health Administration has published guidance on preparing workplaces for COVID-19 here. Contacts for Regional OSHA Offices is available, and OSHA can be reached at 800-321-OSHA (800-321-6742)